FAQ's
General FAQ
We’re based in Port Macquarie on the Mid North Coast of New South Wales, Australia. All treatments are offered from this location, and all products are shipped from here unless otherwise noted.
We are currently working toward opening a physical store in Port Macquarie, NSW. In the meantime, you can shop our full product range online, and local customers are welcome to visit us at local markets.
Yes. We offer powerful remote intuitive healing sessions that can be done no matter where you are in the world. You do not need to be present or online during the session, the healing is sent to you and followed up with a detailed written report.
Not at the moment. All of our healing sessions are currently offered remotely. However, we plan to offer in-person treatments once our physical store opens in Port Macquarie.
In the meantime, our remote intuitive healing sessions are a powerful way to receive deep, personalised support, no matter where you are.
You can reach us anytime via our Contact page or by messaging us through our Facebook page. We do our best to respond within 1-2 business days.
Yes, digital gift vouchers are available and can be used toward products or treatments. They make a meaningful gift for birthdays, holidays, or anyone on a healing journey.
Absolutely. You can purchase a treatment session as a gift. If you’re unsure how to proceed, just reach out and we’ll guide you through the best way to do it.
For physical products, we accept returns on unused, unopened items within 14 days of delivery. Digital downloads and healing sessions are non-refundable. You can read our full Return Policy for more details.
Yes, absolutely. Your personal details, healing session notes, and any information you share with us are treated with complete confidentiality. We do not share or sell your information under any circumstances.
You can read our full Privacy Policy for more details on how we protect your data.
A great place to begin is with a remote intuitive healing session or by exploring our range of supportive tools.
You can also join our free VIP Tribe to access beginner-friendly resources like the Moon Tracker and Grounding Meditation, and connect with like-minded souls in our private VIP Tribe Facebook Group to share, learn, and explore new ideas together.
VIP Membership FAQ
No, joining the VIP Tribe is completely free. There’s no subscription fee or ongoing cost. It’s our way of saying thank you and offering more to our community.
You can sign up directly through our website by completing a short registration form Here. It only takes a moment, and once you’re in, your VIP perks begin right away.
As a VIP, you’ll enjoy a range of member-only perks, including:
- 5% off all product purchases
- A birthday voucher delivered straight to your inbox
- Access to our private VIP Tribe Facebook Group for connection and guidance
- A free Moon Tracker download
- A free Grounding Meditation
- VIP-only offers, sneak peeks, and early access to select items
You can find all your exclusive VIP downloads, like the Moon Tracker and Grounding Meditation, by logging in and going to the VIP tab in your My Account section. Downloads are available anytime, as long as you’re a VIP.
All downloads are in standard formats like PDF or MP3 and can be accessed on most devices. If you have any issues opening them, just let us know and we’ll help you out.
No, your VIP downloads are for your personal use only as a member of the VIP Tribe. These resources are part of what makes the membership meaningful and special.
We kindly ask that you don’t forward or share the files with others, even if they’re also members. Each person’s access is part of their own experience and energetic exchange. If someone you know would benefit, please encourage them to log in or join the Tribe themselves — it’s free to sign up, and everyone deserves the full experience.
No purchase is necessary to become a VIP. Anyone can join, whether you’re a regular customer or just starting your journey with us.
The 5% discount applies to most products in the online store. Some exclusions may apply, such as already discounted items or special bundles, any exceptions will be clearly marked.
Yes, We’ll email your birthday voucher to you automatically, just make sure your birth date is added to your VIP profile. If you don’t receive it, feel free to contact us.
No, the 5% discount currently applies to product purchases and digital offerings only. Treatments and energy healing services are not included in the VIP discount.
Not at all. The group is optional and offered as a space for connection, support, and updates, but you’ll still receive all other VIP benefits whether or not you join the group.
Note: certain offers and sneak peaks will only be advertised in the Facebook group to reduce the amount of emails sent
You can unsubscribe from the VIP program or emails at any time. There’s no obligation or lock-in.
Remote Intuitive Healing FAQ
No. You don’t need to know the exact time the session is happening, be present during it, or take any specific action. The healing will take place regardless of where you are or what you’re doing. The most important thing is to remain open and accepting of the healing energy whenever it is sent.
Each session is intuitively guided and completely personalised by either Mark or Crystal. It may include a blend of techniques such as Reiki, chakra balancing, aura cleansing, soul retrieval, intuitive clearing, crystal grid work, spirit or totem guide connection, angelic communication, or energy clearing practices. The experience is shaped by your unique energy and what it most needs at the time.
If you would like more information about the treatments by either Mark or Crystal, please visit the Remote Treatments section under ‘Services’ in the top menu.
Experiences vary from person to person. Some people feel calm, warm, or emotionally moved, while others notice tingling, colours, or energy shifts. Some may feel nothing at all in the moment but experience meaningful changes in the days that follow. Every response is valid, the healing works whether or not you consciously feel it happening.
Many people feel lighter, more grounded, or emotionally clearer. You might feel peaceful, inspired, or even a little tired as your energy continues to adjust and settle.
Some clients may notice emotional shifts, resurfacing memories, or unexpected feelings in the hours or days that follow. This is sometimes referred to as a healing crisis, a natural and temporary response to deep energy release. You can read more about this below.
A healing crisis is a temporary period of emotional, mental, or physical discomfort that can occur after a healing session. It happens when your body and energy system begin to release stored or suppressed energy — such as old emotions, trauma, or energetic residue — as part of the healing process.
You might experience fatigue, emotional sensitivity, sadness, irritability, vivid dreams, or a resurgence of long-buried feelings. These reactions are not a sign that something is wrong — in fact, they are often a clear sign that the healing is working.
These emotions are not returning — they are leaving. What was once buried is rising to the surface so it can finally be released and healed.
Not everyone experiences a healing crisis, but if you do, it’s important to allow the process to unfold gently. Rest, hydrate, and give yourself permission to feel what comes up without judgment. This phase is part of the transformation, and your system is moving toward deeper balance and freedom. If you feel overwhelmed or need support integrating the experience, you are always welcome to reach out.
Yes. After your session, you’ll receive a personalised written report outlining what was worked on, any insights or messages that came through, and suggestions to support your continued healing journey. This report is designed to help you better understand the energetic shifts that occurred and to guide your integration process.
In Person Treatments (Coming Soon)
You don’t need to bring anything with you, but it’s recommended that you wear loose, comfortable clothing to help you relax fully during your treatment.
You’ll be asked to remove any jewellery and watches before the session begins. You’ll then lie on the massage table, fully clothed, on your back. From there, your only job is to relax and receive.
Each session is intuitively guided and may incorporate a range of modalities, including Reiki, aura cleansing, chakra balancing, smudging, and intuitive energy clearing. We also work with my personal guides and totem animals, and often call in protection and guidance from the Archangels to support your healing.
This varies from person to person. Many clients report feeling deeply relaxed, calm, or peaceful. You may see colours, feel warmth or tingling, or notice emotions rising to the surface. Each session is unique to your energetic state.
Some clients may notice emotional shifts, resurfacing memories, or unexpected feelings in the hours or days that follow. This is sometimes referred to as a healing crisis — a natural and temporary response to deep energy release. You can read more about this below.
A healing crisis is a temporary period of emotional, mental, or physical discomfort that can occur after a healing session. It happens when your body and energy system begin to release stored or suppressed energy — such as old emotions, trauma, or energetic residue — as part of the healing process.
You might experience fatigue, emotional sensitivity, sadness, irritability, vivid dreams, or a resurgence of long-buried feelings. These reactions are not a sign that something is wrong — in fact, they are often a clear sign that the healing is working.
These emotions are not returning — they are leaving. What was once buried is rising to the surface so it can finally be released and healed.
Not everyone experiences a healing crisis, but if you do, it’s important to allow the process to unfold gently. Rest, hydrate, and give yourself permission to feel what comes up without judgment. This phase is part of the transformation, and your system is moving toward deeper balance and freedom. If you feel overwhelmed or need support integrating the experience, you are always welcome to reach out.
The in person treatments do not come with a written report, although Mark takes notes during his treatments and lets the client take it home after he discusses what came up during the treatment.
